At The Healthcounter we are dedicated to safeguarding and preserving your privacy when visiting our websites with all URLs being: http://www.thehealthcounter.com or derivations thereof (the "site") or communicating electronically with us and providing us with your personal information. In particular, we believe it is important for you to know how we treatinformation about you that we may receive via the site or otherwise and how we carry out data processing practices through the use of the Internet and any other electronic communications networks.
Please read the following information carefully to understand our views and practices regarding your personal data and how we may use and protect it in the future.
In general, you can visit this site without telling us who you are or revealing any personal information about yourself. In operating our site, we may, however, collect and process the following data about you:
We may supplement the information that you provide with other information that we obtain from our communications with you or which we receive from other Organisations, such as other companies in our group.
You will find that it is not compulsory to provide us with any additional information we request which is not necessary or reasonable in order to provide you with the services you have requested.
If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that you are authorised to disclose the information to us, and to consent to its use on their behalf. Users without this consent are not allowed to provide us with personal information relating to third parties.
If you are aged 18 or under, you must obtain your parent or guardian's permission beforehand to use this site and whenever you provide personal information to this site. Users without this consent are not allowed to provide us with personal information.
We may use technology to track the patterns of behaviour of visitors to our site. On occasion, we may gather information about your computer for our services including, where available, your IP address, operating system and browser type, for system administration and to provide statistical information regarding the use of our site to our advertisers.
Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.
Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and the service that we provide to you.
Cookies and other similar technology make it easier for you to log on to and use the site during future visits. They also enable us to monitor website traffic and to aggregate this data to perform statistical analyses of the characteristics and behaviour of the visitors to our site. This helps us to understand which areas of the site are of particular interest and also which pages are not being requested. Cookies also enable us to deliver a better and more personalised service, for example by allowing us to:
All computers have the ability to erase or decline cookies or to receive a warning before a cookie is stored. This can be done by activating the appropriate cookie setting on your browser. For more information about cookies, how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following websiteshttp://www.cookiecentral.com/
When personal information, such as your name and e-mail address, is collected from you with your consent (for example, through the use of on-line or offline data collection forms, via e-mail or telephone etc.) we generally let you know at the time of collection how we will use that personal information. The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
The data that we collect from you is processed by staff who work either for us or one of our group companies or for one of our service providers. Such individuals may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. Where your personal information is disclosed to our service providers for these purposes, they only have access to the information needed to perform their functions, but may not use it for other purposes.
We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes or use and analyse the information we collect so that we can administer, support, improve and develop our business.
If you are an existing customer, we will only contact you by electronic means (for example, by e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated or third party goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.
If you are a new customer, we will only contact you or allow selected third parties to contact you, when you have provided consent and only by those means you provided consent for.
Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.
Any Personal Data that is provided to us is stored on our secure servers and/or those of the service provider hosting this site on our behalf. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
We will retain your information for a reasonable period or as long as the law requires. In accordance with the Data Protection Act 1998, we employ strict physical, electronic, and administrative security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage both on-line and off-line.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We may also disclose your personal information to third parties including our business partners (such as our web and technology hosting companies, payment processing company, database management company, printing companies, mailing houses, fulfilment companies, panel of medical experts, government bodies and law enforcement agencies, successors in title to our business and other suppliers we engage to process data on our behalf) for the purposes set out below or for other processes approved by you:
We may also disclose personal information you have provided to us to persons or companies that we retain to carry out promotions and other activities for which you have registered or in which you have otherwise asked to participate.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Third Party Links You may find links to third party websites on our site (including without limitation the Online Doctor facility provided by Health Bridge Limited trading as Healthbridge ltd). These websites should have their own privacy policies which you should check before you submit any personal data to them. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
The Data Protection Act 1998 gives you the right to access the information that we hold about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. You also have the right to have any inaccuracies in your personal data corrected. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. We are entitled by law to charge this small fee and we may require proof of your identity before we supply the information to you. Should you wish to receive details that we hold about you please contact us using the contact details below.