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Whatever you need to know, we hope we have the answers here. Just click on the relevant question below.
- Where do you deliver?
- Do you offer free delivery?
- What are your delivery services?
- How do I track my order?
- I’ve forgotten my password?
- I have a problem, who do I contact?
- What is your returns procedure?
- How can i write to TheHealthcounter.com?
- How do i checkout once i have been shopping?
- I would like further product information or medical advice?
- What if i have a corporate query for head office?
1. Where do you deliver?
TheHealthcounter.com only ships to the Mainland UK for next day deliveries, we class the following as off-shore Islands of which we only offer a standard 2-4 day delivery via Royal Mail:
Isle of Man, Isle of Wight, Northern Ireland, Channel Islands, Republic of Ireland, Scottish Highlands and Islands and the Isles of Scilly.
2. Do you offer free delivery?
Free deliveries are available when you spend £40* or more in a single transaction and choose the "Standard Delivery" service.
* The free delivery offer applies to the Standard Delivery service only on orders of £40 or more (excluding delivery charge). The minimum order value to qualify for the free delivery offer may vary for promotional code offers.
3. What are your delivery services?
Standard Delivery: 2 - 4 working days. Cost £2.95
Free delivery for orders over £40*.
Express Delivery: Next working day. Cost £5.50.
Please note the following:
• Order cut-off for all delivery services is 2pm (UK time). Orders placed after 2pm will be treated, for the purposes of delivery, as having been placed the next working day.
• Working days are defined as Monday - Friday (excluding bank and public holidays) therefore any orders placed after 2pm on Friday will not be processed until Monday.
• Delivery will be through Royal Mail or Interlink Express.
• Larger deliveries may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you.
All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
* The free delivery offer applies to the Standard Delivery service only on orders of £40 or more (excluding delivery charge). The minimum order value to qualify for the free delivery offer may vary for promotional code offers.
4. How do I track my order?
If the estimated delivery date passes and you have not received all of your order, please contact our Customer Services team at enquiries@thehealthcounter.com or on 0800 072 7741.
5. I’ve forgotten my password?
Don't worry if you have forgotten your password, just click on Sign in on TheHealthcounter.com in the top right-hand corner, enter your email address in the Forgotten Password? and your password will be emailed directly to you.
6. I have a problem, who do I contact?
If you need help or information and are having difficulties finding it on our site, you can email our Customer Services team at enquiries@thehealthcounter.com at any time or call on 0800 072 7741.
HOW CAN I WRITE TO THEHEALTHCOUNTER.COM?
Write to Customer Services at:
C/O TheHealthcounter.com
Ceuta Healthcare
Hill House
41 Richmond Hill
Bournemouth
Dorset
BH2 6HS
TheHealthcounter.com is a limited company registered in England and Wales. Registered Number: 6646711. Registered office: Hill House, 41 Richmond Hill, Bournemouth, Dorset, BH2 6HS.
7. What is your returns procedure?
To return online purchases by Post
RETURNS / INSTRUCTIONS
YOU HAVE 14 DAYS IN WHICH TO RETURN ANY FAULTY / DAMAGED / UNWANTED GOODS
We hope that you are please with the items that you have ordered from us. However if your products are damaged / faulty or not what you ordered then please return the goods free of charge by completing the product return form found on our website and attaching the freepost label of which is available to download from the website.
Products may only be returned if they are unused and still in their original packaging unless they are faulty.
Within 7 working days of receipt of unwanted items we will either confirm refund/exchange or explain reason for refusal and return the said goods.
In the event of a refund please note that this will be made to the same card or by the same method used to purchase the order, refunds may take up to 30 working days to be processed and acknowledged by your credit card company
• Please contact our customer services team at enquiries@thehealthcounter.com or on 0800 072 7741 for any assistance.
• You will be required to provide your order number and maybe asked to confirm your account or delivery address details.
8. How can i write to TheHealthcounter.com?
HOW CAN I WRITE TO THEHEALTHCOUNTER.COM?
Write to Customer Services at:
C/O TheHealthcounter.com
Ceuta Healthcare
Hill House
41 Richmond Hill
Bournemouth
Dorset
BH2 6HS
TheHealthcounter.com is a limited company registered in England and Wales. Registered Number: 6646711. Registered office: Hill House, 41 Richmond Hill, Bournemouth, Dorset, BH2 6HS.
WHAT IF I HAVE A CORPORATE QUERY FOR HEAD OFFICE?
Write to Customer Services at:
C/O TheHealthcounter.com
Ceuta Healthcare
Hill House
41 Richmond Hill
Bournemouth
Dorset
BH2 6HS Or call 0800 072 7741
TheHealthcounter.com is a limited company registered in England and Wales. Registered Number: 6646711. Registered office: Hill House, 41 Richmond Hill, Bournemouth, Dorset, BH2 6HS.
9. How do i checkout once i have been shopping?
Once you are ready to purchase the products you have added to your basket, click on the Checkout icon in the top right-hand corner of the website.
10. I would like further product information or medical advice?
All content of this web site is for information purposes only and is not a substitute for professional medical advice, rather it is designed to support, not replace, the relationship between you and your healthcare providers. You should make sure that you carefully read all product packaging and labels prior to use. If you have, or suspect you may have a health problem you should consult your doctor. Please consult your doctor before taking any new product, particularly if you are already under medical care.
For any questions related to your products or if you have an adverse effect related to using or taking one of our products please contact our Customer Service team on 0800 072 7741.
ALWAYS READ THE LABEL
11. What if i have a corporate query for head office?
Write to Customer Services at:
C/O TheHealthcounter.com
Ceuta Healthcare
Hill House
41 Richmond Hill
Bournemouth
Dorset
BH2 6HS Or call 0800 072 7741
TheHealthcounter.com is a limited company registered in England and Wales. Registered Number: 6646711. Registered office: Hill House, 41 Richmond Hill, Bournemouth, Dorset, BH2 6HS.
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